Home:

Rates & Services:

Telephone Support:

Remote Computer Access with Telephone Support:

On-Site Computer Repair Rates:

Personalized On-Site Training Sessions:

Adobe Photoshop Image Editing & Dreamweaver Training:

File Removal & File Shredding:

Total PC Optimization Including Virus & Spyware Removal:

New Computer Setup Package:

Data File Backup:

Repair Crashed Windows or Hard Drive:

Wireless Network Setup:

PC Hardware & Memory Upgrades:

Web Site Hosting:

Web Site Design, Redesign & Maintenance:

Payments:

About Pops:

Share This Page on Facebook with a Friend

"Pops"
Lou Hall, Sr.
Ph 518-854-3294

Pop's
PC & MAC
Computer Repair & Training, Glens Falls, NY
Remote Access Computer Repair

Lou Hall Sr

We Offer Quality Service, In Language You Can Understand.

Computer Repair: Please select a service from the left column.

Computer Training: We offer a personal, professional relationship, allowing you to learn comfortably, in the relaxed privacy of your own home or office.

Remote Computer Access & Repair
My Instant Virtual Office (MyIVO)

This is just a snapshot about how the connection is made. We will need to talk first to schedule a time to provide the actual service.

Using MyIVO is as easy as 1-2-3. 

Through MyIVO Web Conferencing screen-sharing, customers can share their PC screen over the internet with a qualified technician - both parties communicate and interact "visually" while discussing problems and resolutions over the phone. We may also invite other technicians (to the Web conferencing session) for additional assistance. 

With "virtual on-site support", technicians can be made available to assist any customer without geographical constraints. The results are:

Improved quality of service 

• Enables us to bring a qualified consultant "virtually" to your door.
• Faster problem resolution via interactive visual assistance 

• Eliminates Commute Overhead 
• Shortens Problem Resolution Time

Our Telephone Support & Remote Computer Access service is available only if your computer is still working and has a solid internet connection. You will also need to talk on the phone with us while we're fixing the problem, so you'll need one of the following:

• If you're using a dial-up service provider, you'll need either a cell phone or second phone line.
• If you don't have one of the items above, you'll need a Cable, DSL or Satellite Connection, or be connected to the internet wirelessly.

Once the program is running, you will have to initiate our Online Meeting by sending us an "Invitation" via e-mail.

In your system tray (bottom right corner of your screen), right click on the "MyIVO" icon . For our purposes, select "E-mail" and click the "Send Invitation" button. Our e-mail address is: pop@popshelp.com

In the example above, the user needing technical assistance invites a technical support staff to his/her PC. The support staff and the user will share the same PC screen during the meeting session. The user authorizes the technician to have "full control" so he/she can control the user's PC to provide support remotely.

When we receive your e-mail and accept the invitation, you will see a new screen on your desktop that says "Grant Access Permission".  You will also be able to allow additional guest privileges. The default guest privilege is "View Only".
For our puposes, select "Full Control" and/or "File Transfer" as needed, then select "Grant Access".

Other support staff can be invited to the same meeting session following the steps above.