Pop's Remote Access Computer Repairs:

	Pop's Computer Repair & Training Serves Warren, Washington and Saratoga County in Upstate New York, and Western Vermont border towns from Fairhaven to Dorset.
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"Pops"
Lou Hall, Sr.
Ph 518-854-3294

Pop's offers on-site computer repair and training in Queensbury NY, South Glens Falls, Hudson Falls, Saratoga Springs, Lake George, Fort Edward, Warrensburg, Granville, Whitehall, Ticonderoga, Salem, Greenwich, Schuylerville, Ballston Spa, Cambridge, Troy, Clifton Park, Mechanicville, Latham, Albany, Schenectady, Guilderland, Scotia, and Altamont. Pop's computer repair and training is also available in Rutland VT, Fairhaven, Lake Saint Catherine, Lake Bomoseen, Poultney, Rupert and Dorset. Please visit Pop's Services page for info about website design, maintenance, web hosting, DSL, broadband, wireless routers and home networking solutions.

Welcome To Pop's Computer Repair & Training

You won't hear a lot of mind numbing "Geek Speak" at Pop's
But if you'd like to know the definition of a computer word or phrase

simply type it here and click Go:We provide quality service

In a language you can understand.

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"Remote Computer Access" page.

My Instant Virtual Office (MyIVO)

This is just a snapshot about how the connection is made. We need to talk first to schedule a time to provide the actual service.

Using MyIVO is as easy as 1-2-3.

Through MyIVO Web Conferencing screen-sharing, customers can share their PC screen over the internet with a qualified technician - both parties communicate and interact "visually" while discussing problems and resolutions over the phone. We may also invite other technicians (to the Web conferencing session) for additional assistance.

With "virtual on-site support", technicians can be made available to assist any customer without geographical constraints. The results are:

Improved quality of service

Enables us to bring a qualified consultant "virtually" to your door.
Faster problem resolution via interactive visual assistance

Reduced cost

Eliminates Commute Overhead
Shortens Problem Resolution Time

How To Start:

Our Telephone Support & Remote Computer Access service is available only if your computer is still working and has a solid internet connection. You will also need to talk on the phone with us while we're fixing the problem, so you'll need one of the following:

If you're using a dial-up service provider, you'll need either a cell phone or second phone line.
If you don't have one of the items above, you'll need a Cable, DSL or Satellite Connection, or be connected to the internet via network.

The link below will permit you to download a small program that allows you to set up the temporary network that will allow our computers to talk to each other. You will be asked to provide a username and password which which you can also use at a later date to access your computer remotely when you're away from home.

Once the program is running, you will have to initiate our Online Meeting by sending us an "Invitation" via e-mail.

In your system tray (bottom right corner of your screen), right click on the "MyIVO" icon . For our purposes, select "E-mail" and click the "Send Invitation" button. Our e-mail address is: pop@popshelp.com

In the example above, the user needing technical assistance invites a technical support staff to his/her PC. The support staff and the user will share the same PC screen during the meeting session. The user authorizes the technician to have "full control" so he/she can control the user's PC to provide support remotely.

When we receive your e-mail and accept the invitation, you will see a new screen on your desktop that says "Grant Access Permission". You will also be able to allow additional guest privileges. The default guest privilege is "View Only".
For our puposes, select "Full Control" and/or "File Transfer" as needed, then select "Grant Access".

Other support staff can be invited to the same meeting session following the steps above.

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