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Pop's Computer Repair & Training, Glens Falls, NY
Serves Warren, Washington and Saratoga County in Upstate New York, and
Western Vermont border towns from Fairhaven to Dorset.
   

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Home:

Rates & Services:

Telephone Support:

Remote Computer Access with Telephone Support:

On-Site Computer Repair Rates:

Personalized On-Site Training Sessions:

Adobe Photoshop Image Editing & Dreamweaver Training:

File Removal & File Shredding:

Total PC Optimization Including Virus & Spyware Removal:

New Computer Setup Package:

Data File Backup:

Repair Crashed Windows or Hard Drive:

Wireless Network Setup:

PC Hardware & Memory Upgrades:

Web Site Hosting:

Web Site Design, Redesign & Maintenance:

Payments:

About Pops:

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"Pops"
Lou Hall, Sr.
Ph 518-854-3294

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Pop's
PC & MAC
Computer Repair & Training, Glens Falls, NY
Remote Access Computer Repair

Pop's - lou hall sr
Lou Hall Sr

We Offer Quality Service, In Language You Can Understand.

Computer Repair: Please select a service from the left column.

Computer Training: We offer a personal, professional relationship, allowing you to learn comfortably, in the relaxed privacy of your own home or office.

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Remote Computer Access & Repair
My Instant Virtual Office (MyIVO)

This is just a snapshot about how the connection is made. We will need to talk first to schedule a time to provide the actual service.

Using MyIVO is as easy as 1-2-3. 

Through MyIVO Web Conferencing screen-sharing, customers can share their PC screen over the internet with a qualified technician - both parties communicate and interact "visually" while discussing problems and resolutions over the phone. We may also invite other technicians (to the Web conferencing session) for additional assistance. 

With "virtual on-site support", technicians can be made available to assist any customer without geographical constraints. The results are:

Improved quality of service 

  • Enables us to bring a qualified consultant "virtually" to your door.
  • Faster problem resolution via interactive visual assistance 
Reduced cost 
  • Eliminates Commute Overhead 
  • Shortens Problem Resolution Time
How To Start:

Our Telephone Support & Remote Computer Access service is available only if your computer is still working and has a solid internet connection. You will also need to talk on the phone with us while we're fixing the problem, so you'll need one of the following:

  • If you're using a dial-up service provider, you'll need either a cell phone or second phone line.
  • If you don't have one of the items above, you'll need a Cable, DSL or Satellite Connection, or be connected to the internet wirelessly.
The link below will permit you to download a small program that allows you to set up the temporary network that will allow our computers to talk to each other. You will be asked to provide a username and password which which you can also use at a later date to access your computer remotely when you're away from home.

download MyIVO
No Spyware or Adware attached
Once the program is running, you will have to initiate our Online Meeting by sending us an "Invitation" via e-mail.

In your system tray (bottom right corner of your screen), right click on the "MyIVO" icon MyIVO icon. For our purposes, select "E-mail" and click the "Send Invitation" button. Our e-mail address is: pop@popshelp.com

MyIvo Manager

In the example above, the user needing technical assistance invites a technical support staff to his/her PC. The support staff and the user will share the same PC screen during the meeting session. The user authorizes the technician to have "full control" so he/she can control the user's PC to provide support remotely.

When we receive your e-mail and accept the invitation, you will see a new screen on your desktop that says "Grant Access Permission".  You will also be able to allow additional guest privileges. The default guest privilege is "View Only".
For our puposes, select "Full Control" and/or "File Transfer" as needed, then select "Grant Access".

MyIvo Grant request

Other support staff can be invited to the same meeting session following the steps above.

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Pop's Computer Repair and Training provides on-site computer repair and training in Glens Falls, South Glens Falls, Queensbury, Hudson Falls, Saratoga Springs, Lake George, Fort Edward, Warrensburg, Granville, Whitehall, Salem, Greenwich, Schuylerville, Cambridge, NY. We also offer in-home computer services to customers in Rutland, Fairhaven, Rupert Poultney, and Dorset, VT.

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Home: | Rates & Services: | Telephone Support: | Remote Computer Access with Telephone Support: | On-Site Computer Repair Rates: | Personalized On-Site Training Sessions: | Adobe Photoshop Image Editing & Dreamweaver Training: | File Removal & File Shredding: | Total PC Optimization Including Virus & Spyware Removal: | New Computer Setup Package: | Data File Backup: | Repair Crashed Windows or Hard Drive: | Wireless Network Setup: | PC Hardware & Memory Upgrades: | Web Site Hosting: | Web Site Design, Redesign & Maintenance: | Payments: | About Pops:

Adirondack Store: Mac Mall

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"Pops"
Lou Hall, Sr.
Ph. 518-854-3294

mail

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Adirondack Store: Mac Mall

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